Returns & Refunds Policy
Overview
At Strikrz, customer satisfaction is important to us. We understand that buying cheap football boots online requires confidence, so we’ve designed a clear and fair Returns & Refunds Policy that protects both our customers and our operations.
Please read this policy carefully before placing an order.
Order Cancellation
Orders can be cancelled within 12 hours of purchase if they have not yet been processed.
Once an order enters processing, it cannot be cancelled, as it is prepared and dispatched immediately to ensure fast delivery.
To request a cancellation, contact our support team as soon as possible.
Delivery Timeframes
Most orders are delivered within 7 to 15 business days, depending on the destination.
Delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods. Delays within this timeframe do not qualify for refunds.
Returns Eligibility
Due to the nature of our logistics and to keep prices affordable, returns are limited and accepted only under specific conditions.
You may be eligible for a return or refund if:
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You received the wrong item
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You received the wrong size
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The item arrived damaged or defective
All requests must be submitted within 7 days of delivery.
Items That Cannot Be Returned
To ensure hygiene, quality control, and cost efficiency, we do not accept returns for:
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Worn or used football boots
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Boots damaged due to normal use
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Orders placed with incorrect size selection (unless approved for exchange)
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Items returned without prior approval
We strongly recommend checking:
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Product descriptions
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Size charts
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Playing surface compatibility
before completing your purchase.
Exchanges (Preferred Solution)
If you ordered the wrong size or received an incorrect item, we encourage exchanges instead of returns whenever possible.
Exchanges allow us to:
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Resolve issues faster
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Avoid unnecessary shipping delays
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Keep our prices low for all customers
Our support team will guide you through the exchange process step by step.
Refunds
Refunds are only issued in the following cases:
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Item confirmed as defective
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Item confirmed as incorrect
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Order lost in transit (confirmed by tracking)
Refunds are processed to the original payment method once the issue is verified.
Please note:
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Shipping fees are non-refundable
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Refunds may take 5–10 business days to appear, depending on your payment provider
Return Shipping
If a return is approved:
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Return shipping instructions will be provided by our support team
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Customers may be responsible for return shipping costs unless the issue was caused by us
Unapproved returns will not be accepted.
EU Consumer Rights Notice
In accordance with EU consumer regulations, customers have the right to request a withdrawal within 14 days of delivery only if the product is unused, in original condition, and approved by our support team.
Because our products are shipped directly from our logistics partners, return handling is assessed on a case-by-case basis.
How to Request a Return or Refund
To start a request, contact us with:
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Order number
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Clear photos (if applicable)
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Description of the issue
Our team will respond promptly with the best available solution.
Our Commitment
We aim to resolve every issue fairly and efficiently, while continuing to offer cheap football boots at prices that traditional retailers can’t match.
Thank you for choosing Strikrz.