This page explains how orders are processed and delivered, expected timelines, and what to do if something looks off with your shipment.
1. Delivery Times
We ship internationally, with most orders going to customers across the EEA. Each pair is sourced and prepared individually rather than pulled from generic warehouse stock, which allows a wider range of sizes and models to stay available — this adds a little more time on the front end of the journey than typical retailers.
15–20 days from the date your order is placed, door to door. This covers processing, transit, and last-mile delivery combined.
| Stage | Typical duration |
|---|---|
| Order processing | 1–3 business days |
| Transit & customs (if applicable) | 10–15 business days |
| Last-mile delivery | 1–3 business days |
| Total estimated delivery | 15–20 days |
Delivery windows are estimates, not guarantees. Customs checks, courier volume, or regional disruptions can occasionally extend delivery by a few extra days. If your order is running significantly later than the estimated window, contact us and we'll look into it.
2. Order Processing
Once your order is placed, you'll receive an instant confirmation email. Orders are checked, sourced, and prepared for dispatch within 1–3 business days before handing off to our shipping partner.
3. Tracking Your Order
Once your order ships, you'll receive a tracking number by email with a link to follow its journey in real time. You can also request a tracking update anytime through our support chat with your order number or the email address used at checkout.
4. Shipping Costs
- Shipping costs are calculated at checkout based on your delivery address.
- Any applicable shipping promotions are shown clearly in your cart before payment.
- Prices shown at checkout are final — no additional shipping fees are added after purchase.
5. Customs & Import Charges
For orders delivered within the EEA, standard intra-EU rules apply and customers typically won't face additional import charges. For orders shipped outside the EEA, your local customs authority may apply import duties or taxes depending on your country's regulations. Where applicable, these charges are the responsibility of the customer and are not included in your order total.
6. Frequently Asked Questions
Why does delivery take 15–20 days?
Every pair is sourced and prepared to order rather than pulled from generic warehouse stock, which lets us offer a wider range of sizes and models. That extra step adds time to the front end of the journey, and it's built into our estimated delivery window from the start.
Can I change my shipping address after ordering?
If your order hasn't shipped yet, contact us as soon as possible with your order number and the corrected address. Once an order is in transit, address changes usually can't be made.
What happens if my order is delayed?
If your order hasn't arrived within the estimated window, contact our support team with your order number. We'll check its tracking status and follow up directly with our logistics partner if needed.
Do you ship to my country?
We currently ship across the EEA and to select international destinations. Check availability at checkout, or contact our support team if you're unsure whether we deliver to your location.
What if I want to return my order?
Customers in the EU have the right to withdraw from their purchase within 14 days of receiving their order, without needing to give a reason. See our Returns & Refunds page for full details on how to start a return.
Questions about a shipment? Reach us at hello@strikrz.com.